PAYMENT INFORMATION

All transactions will be done using PayPal. This allows for maximum protection for both the purchaser and the seller.

 

SHIPPING INFORMATION

 

Delivery Method

 

I use Australia Parcel Post service for our postage requirements.  Once an order has been dispatched, customers will receive an email notification featuring an Australia Post tracking number.  Please visit www.auspost.com.au/track to track your order.

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Delivery Times

Please allow between 1-2 business days for dispatch depending on my current volume of orders. Once in the postal system it can take 1-3 business days for metropolitan deliveries. Rural customers should allow an extra 1-2 business days for delivery. Interstate customers should allow 5-6 business days for delivery. These delivery times are provided by Australia Post and are an estimate only. I cannot be held liable for any deliveries which fall outside these times. Choosing the express post is not option as I do not live within the express post delivery network.

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Delivery Costs

Shipping costs for all Australian orders are listed below:

Parcel Post Shipping – under 500g                         AU $9.50

Parcel Post Shipping – over 500g, under 3kg        AU $15.00

 

RETURNS INFORMATION

 

Returns

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Please choose your items carefully as I do not offer refund for change of mind on orders.

Any personalised blends of liquid herbs, homeopathic and/or flower essence cannot be returned unless damaged during post, see warranty.

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Cancellations

Please select your items carefully as I do not allow for cancellations once your order has been placed.

A minimum of 24hours notice for cancellations of scheduled appointments must be given or a $20 cancellation fee may occur. This fee will be taken out of the appointment fee before a refund is given.

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Warranty

I strive to ensure all orders are dispatched in perfect condition.  If for some reason there is a problem with your order, please contact me as soon as possible. Please include your name, order number and the problem with your item.  I will work with you closely to ensure we rectify the issue as soon as possible.  

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DISCLAIMER

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The information and opinions expressed on this website, www.greentreenaturopathy.com.au, are for general information only and should not be relied upon as a substitute for medical diagnosis or treatment. All remedies provided by the Naturopath Practitioner are not a substitute for appropriate medical health care.

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TERMS AND CONDITIONS

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Customers submitting an order agree to be bound by the following terms and conditions. Green Tree Naturopathy reserves the right to make changes to this website and these terms and conditions at any time.

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Orders

Green Tree Naturopathy’s website offers online purchasing. Orders via phone, fax or email will not be accepted. Orders may not be cancelled or changed after acceptance by Green Tree Naturopathy.

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Orders are normally dispatched within 1-2 business days of order confirmation subject to all ordered items being in stock.
If any items from your order cannot be fulfilled I will contact you via email.
Green Tree Naturopathy reserves the right to refuse or cancel an order at any time without giving reason. I will make all reasonable effort to contact you using the details provided and all money received will be refunded using the method received.

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Pricing

All prices displayed on this website will be in Australian dollars inclusive of Goods and Services Tax.
Green Tree Naturopathy reserves the right to change prices without notice.
If an item is listed at an incorrect price or with incorrect information, Green Tree Naturopathy reserves the right to withdraw an item from sale, and to refuse or cancel orders.

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Shipping

Please refer to our shipping information.

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Acceptance of Goods

On receiving an order, you are responsible for inspecting the goods for fault or damage.
Should the items ordered not be of acceptable quality, it is your responsibility to notify Green Tree Naturopathy as soon as possible. In this event please contact me.

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Returns and Exchanges

Please refer to our returns information.

 

 

PRIVACY POLICY

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Green Tree Naturopathy collects personal information to correctly fulfil online orders or for consultation purposes. I may use the personal information collected from you to complete transactions, improve my service to you, to better understand your requirements and preferences, and to provide you with promotional materials.  Please be assured that personal information provided by you will remain strictly confidential. I do not sell, share or rent your details to third parties.  If you wish to verify, correct, access or update any of your personal information collected through this site, or for any other reason, please contact me.

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Disclosing Personal Information

Circumstances may arise where I am required to disclose your personal information to third parties if disclosure is required by law.  To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, I have instigated procedures to safeguard and secure the information we collect online.  However, I cannot fully guarantee that the information you submit to me will be unobtainable by an unauthorised party.

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Legal Statement

The Green Tree Naturopathy name, logos and the information on this site is protected by copyright. You may only use the information, text or graphics contained on this site for your personal use and may not reproduce, adapt or publish it, in whole or in part, for any purpose without the express consent of Green Tree Naturopathy. Green Tree Naturopathy has made every effort to ensure the accuracy of the information contained on this site, but does not accept liability for errors or omissions, both within this site or any link attached to this site.

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Medical Disclaimer

Green Tree Naturopathy claims no responsibility for health advice dispensed within her blog.  If needing to address a personal health issue, you are urged to seek health advice from your local health care practitioner.

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